LR
Lungile R

1 reviews | Active since Dec 2017

26 Jul 2019, 16:57

*********** fnb and their attonryes BROOKS AND LUYT

Two months ago, I got a call from Brooks and Luyt attorneys, who were sent by FNB because my account was in arrears. I had spoken to many consultants and finally reached an agreement that I will make a payment of R2300 per month for my loan. last month I got 3 separate debit orders that amounted to R3489, of which was not the agreement and I reversed those payment because nobody told me about that. I make another payment arrangement with your attorneys and they get it wrong again! Now this is frustrating because I set a budget and have things to pay and do. I want my money refunded back into my account and will only be doing EFT payments because you guys aren't getting right at all Please have this fixed urgently

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply27 Jul 2019, 09:04
Official
Good Day,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.

The reference number is ***NF.

Regards
Hello Peter Complaints Team
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