CT
Christina T

1 reviews | Active since Jul 2015

11 Feb 2020, 13:37

*********** FNB Agents!

I have been to almost 10 FNB Branches and NO ONE, i mean NO ONE!!!!! Knows how to trace my forex withdrawal using an ARN number as advised by my broker support team. I went from card division to forex division to call center and i dont know which other department. Its annoying that FNB has *********** staff. Deposit was made on the 27th of December into my FNB account NOT USING SWIFT!!! Which is why this has nothing to do with the forex branches! I have recordings of how rude the staff in Clearwater and Westgate Mall are. A recording of a team leader in the Sandton Call Center branch telling me i can do whatever the “hell” i want! I will post them all over social media until you fools start hiring competent people. Gugu Tshabalala

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply11 Feb 2020, 14:11
Official
Good Day 

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is ***NF

Regards

 Hello Peter Complaints Team 

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