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Nanagirl N
1 reviews | Active since Apr 2018
02 Sept 2019, 07:33
*********** FNB
FNB does not follow up on complains. I complained about FNB not debiting my personal loan and then adding interest of arrears for their negligence. I escalated a query that I was willing to pay the settlement amount without the added fee was told that my query will be escalated and will received a feed back after 3 days to no avail and every time I followed up I kept getting the stupid do not reply emails.. The balance amount was R300 and now this month end I'm debited R670 the difference of R400 this is a *******!!!! I demand a refund
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Replies (2)
FNB (First National Bank)'s replyOfficial
02 Sept 2019, 10:36Good day Gcina Kgaladi,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards,
Hello Peter Complaints Team
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FNB (First National Bank)'s reply02 Sept 2019, 10:36
Official
Good day Gcina Kgaladi,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards,
Hello Peter Complaints Team
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Nanagirl N's updateReviewer Update
22 Oct 2019, 06:29Good Day
This query was never resolved I responded to an email but had no response till to date!!!!
This query was never resolved I responded to an email but had no response till to date!!!!
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Nanagirl N's update22 Oct 2019, 06:29
Reviewer Update
Good Day
This query was never resolved I responded to an email but had no response till to date!!!!
This query was never resolved I responded to an email but had no response till to date!!!!