*********** FNB

I'm not getting any help from FNB complaints team. Have been to the store, they couldn't help me and phoned the credit card collections team and they couldn't help me either. I had a R500 arrangement set for the 31st of March. Woke up Monday morning they deducted R245 and R1181.68 from my bank account fnb without my knowledge. They still send me a reminder of the R500 that is due on the 31st. Lawyers phone me on the 29th stating my account has been handed over to them. But I have a arrangement in place and they deducted all of that money the morning. Didn't arrange anything with them. Called fnb credit card department and they tell me, they can't see that money went off cause the account is no longer with them and there is nothing they can do. The more I explain the more she says contact the lawyers. Today Im receiving calls from fnb automated service saying I must pay my credit card by tomorrow. I'm so upset, what a bunch of *********** people working there. So no one can help me and is coming back to me about my complaint I logged online. Pathetic service. Will be changing my bank soon. Can't deal with this nonsense anymore really.