*********** FNB

I also app**** for an overdraft over two weeks ago online, I got sent a cutomer pre agreement and it had no clear instructions as to what I should have done with the pre agreement, I work at Melrose and thought it would be easier to go in store and ask what was going on. I went in and the lady told me that I needed to sign the preagreement and that the money would reflect immediately. Before all of this I asked if we could cancel it and reapply as I would like to apply for a higher overdraft - she told me no I cant do that. So I agreed, she advised me to sign the preagreement. 10 minutes later still no overdraft active on my account. "Maybe the servers are down, I will monitor this and give you a call". Again 24 hours later, no communication from FNB whatsoever, no credit card fix and no overdraft active. I am a new customer with FNB and I moved over because of previously dissapointing service from another bank. Here I am sitting with the same ***********, uninformative service especially from you Melrose Branch which is in a business districe.

I came onto HelloPeter to complain about this bad service and had a consultant contact me. He advised that my salary needed to reflect in my account in order for it to be activated. On Monday I recieved an email asking for my 3 months bank statements, and a copy of my ID to complete the application. Please note this consultant told me on the phone it had been completed and my salary needed to go into my acount. This was clearly a lie as there were missing documents which I got informed about more than 24 hours after his phone call.

I sent through my documents on Monday and have had no feedback from FNB. I have just phoned to check on the status and Dudu told me it has not been activated and she cant help me. My salary is going in tomorrow and this is now the second time I am trying with this bank, now I am going to sit and will have to wait another month for the overdraft to be activated. Why are you so *********** FNB?????? I wanted it activated with the salary going in tonight! I AM SO ANGRY.