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I have been struggling with FNB just to change a simple surname on my profile after I got married. Initial request was sent December 2021 by which the consultant told me my new surname has been updated, but to this day when I make payment my old surname appears on my Proofs. I have asked FNB twice to check this but each time I have to go through the same process by sending my Marriage certificate. Cannot believe it is so hard to just change a surname? I am super annoyed that this is such a difficult thing to update.