*********** employees

I called law on call in October 2015 for assistance regarding a vehicle that I bought on 14/02/2015. (A cut &amp; join, sold to me as a car that was never in an accident. By Southgate wheels). I sent Deon all the documents he required on 09/10/2015 (ombudsman &amp; dealership communications...). He is never available. When I call him, he always says 'I'm sorry for not calling you, I'll call you tomorrow'<br> To me he sounds like an answering machine. The only different answer I got from him is 'I couldn't get hold of the ombudsman, I'll call them on Tuesday because they are not very busy on Tuesdays. <br> I once tried to speak to the superior, the lady that answered the phone was more concerned about why i wanted to report Deon, instead of transferring me to the superior. Is there any case that was resolved through 'law on call' ? <br> The branches also don't know how/where to report law on call's good/bad service.