*********** employees

On Thursday 14 May 2015, my online application for a credit card was approved in principal. The first *********** staff member at applications took my personal details for KYC purposes, YET SHE FAILED TO UPDATE IT (WHY TAKE IT THEN). She left an 081 cell phone number which I used a decade ago and failed to update my new phone number on their system. I literally spelt out my current residential address to her and GUESS WHAT, THAT WAS ALSO NOT UPDATED. She told me that the application will take 3 days to finalize.<br> <br> On Friday 15 May 2015, I sent (from their branch in Menlyn and my personal e-mail), my ID copy, 3-MONTHS Bank statement, proof of address and payslip. To my surprise, 3 days later, I was informed that ANOTHER *********** STAFF MEMBER IN THEIR CREDIT DEPARMENT, does not know how to read a BANK STATEMENT. That person had a 3-MONTH bank statement in front of him but only God knows why HE/SHE SAW IT AS A 1-MONTH. So due to his/her incompetence, my application was paused.<br> <br> I telephonically taught another agent how to read the very same statement they had and now I am told that due to their error, I must wait for ANOTHER 5 DAYS. JUST TELL ME IF THE APP IS APPOVED OR DECLINED