*********** employee

I can't explain how frustrated the level of incompetence a fnb employee displayed.I recently just lost my father in a fatal car accident.Upon discovery that my dad have an accidental death plan. I went to enquire.<br> Lillian ,the consultant who assisted me had no idea what the product was about.She repeatedly required me to explain what I'm claiming for I innocently asked her if she knew the product .She threw a tantrum asking me who told me that she should know about fnb products.<br> She expected me to school her on a product her company of employment offered.<br> She refused to assist me I was spoke to me with no respect at all.<br> It's as if she forgot shes was at work.<br> She unprofessional ,*********** with no listening skill.<br> I was issued a bank card in Afrikaans I went to them more then twice to rectify it.<br> About two years ago my card got cloned.<br> With all the incidents I've encountered I'm at a point where I have no desire to continue banking with fnb.