*********** ebucks call center agents

I'm over your *********** ebucks call center agents as well as your FNB call center agents. I took a credit in December so that I could be able to earn more ebucks. So your intelligent agent decided to not put me on the bundle fees option. I realized that in January when my fees amounted to R600. I called and and it fixed. I fail to understand though how for January and February, I never received ebucks for using my credit card. I called in March to enquire and was told I'll be backdated. To this day I haven't been back dated. No communication whatsoever from your side worse to top it off whenever I call Noone is able to assist me I'm transferred from bankers, to ebucks call center agents back and forth. Such incompetence!!!