*********** delivery of credit card

<p>Last week, Friday, I was told Mr D Couriers will deliver my FNB Private Client Credit Card on Monday (21 November 2016) between 11 and 11:30am.</p> <p> </p> <p>Events as follows:</p> <p>Thursday 16 Nov at 15:23, I received an sms with the following: FNB – Our courier partner Mr D Courier will be in touch to arrange delivery of your credit card. For queries call ********** 397. FNB-div of FRB Ltd</p> <p> </p> <p>Friday 16 Nov at 12:11 I received an sms with the following: Your FNB FNB PW Card will be delivered on Mon 21 Nov 11am-11:30am by Mr D Courier, ********** 397. ID required. Ref ********** 1</p> <p> </p> <p>Monday, I called around 12 to query where the card is. The agent who answered said she will call back. She never did, I eventually called back, and was informed the card will be late, but it will be before 5pm. When I put pressure on the agent for a time becauuse I have been waiting already and had to reschedule my appointments, I was told they do not have the card and will deliver the next day (22 November). I spoke to Desiree on ********** 000, she assured me the card will be delivered today between 1 and 1:30 pm.</p> <p> </p> <p>AGAIN I HAD TO CALL TO CONFIRM IF THIS WAS STILL THE CASE!!!!!!!</p> <p> </p> <p>After calling Mr D Couriers, they told me it will be delivered any time between 1 and 3:30 pm…. again when I app**** pressure to have it delivered in the time slot they said it would be delivered, I was told they do not in fact have the card, and it will be delivered tomorrow as soon as they can…. When I pushed them for a time tomorrow, they said before 9am.</p> <p> </p> <p>A few issues that make me very angry:</p> <p>1. I arrange my daily schedule to ensure I am in the office the accept the card. The courier company does not even have the decency to inform me if they cannot make the delivery</p> <p>2. When I do call, they say it will still be delivered, yet when I insist on a time, they suddenly change their mind and say they do not have the card. So which is it? Are they “punishing” me because I asked for a specific time by pushing my delivery date back a day each time?</p> <p>3. I have to initiate communication every time, the courier company do not seem to find it important to inform anybody when there is a delay, they are quite happy make me wait the whole day, unnecessarily!!</p>