*********** customer services

I am now GATVOL. I previously wanted to reverse a debit order. I phoned your call center and they told me that I have to do it at a branch. I went to a bank, which is in another town as we do not have a FNB bank in our town. They told me that they cannot help me, that I have to phone the call center. I phone the call center and was helped immediately by one of your agents. Now I have the same problem again. Outsurance took a debit order from my account on the 14th of June 2021. According to them they have not received the funds. I was at the bank yesterday and they again told me that they cannot help me that I need to phone the call center. Which I did today. They told me that they cannot help me that I need to do it from by banking app on my cellphone. When I told the lady that I had the same problem before and they did it for me as I do not install any apps on my phone, she put the phone down. I installed the app and it do not give me the option to do it. If I want to dispute the transaction I need to verify my device (that is verified). How on earth to you get a service from FNB. Do I need to close my accounts or is somebody going to assist me. This is really the worst customer service I have ever experienced. Please get your act together and help me with this problem.