*********** customer service agent frustrating! I

<p>I called the FNB card division to order a new cards for my two business accounts, the rude, *********** lady (she refused to give out her name) I spoke to told me that she can’t find my branch Bronkhorspruit branch because the branch was closed, I told her my mom was at the bank as we spoke the branch cannot be closed, I then told her to use The Grove Mall FNB as my second option, the next thing she tell me The Grove Mall is not loaded on the system, I then asked her to use Olympus Plaza as my 3rd option, still she can’t find it, the next thing she cannot find my names on my listed business account where else I was authenticated by the telephone system . Out of frustration I asked her to speak to someone else for I’m getting frustrated with her. The silly *********** agent then put the phone down on my ears, she hang up. I’m am so angry I can’t believe FNB agents can be rude and *********** . Now I couldn’t order a new card what an inconvenienced… I’m fuming!</p>