*********** customer service
<p>I recently bought a smart device with FNB and it came with a FNB Connect sim. Upon receiving the device I started using the Connect SIM with the 'Free' Data they give me. When the data was depleted I loaded a data bundle to avoid the R2 a MB out of bundle data cost and They still have the audacity to send me a itemized bill with out of bundle charges charged after I loaded the bundle. I have phoned the call centre more than 10 times in the past 30days and I still don't have any feedback as to why they charged me, or whether or not they will be debiting my account with incorrect chages amounting to more than R400. If you are concidering taking out a contract with FNB connect, please reconsider - there are so many networks to choose from which don't have such horrible customer service.</p>
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 998999.
Regards Complaints Resolution
Melinda Duvenhage
Email address: ********** Tel number: ********** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 998999.
Regards Complaints Resolution
Melinda Duvenhage
Email address: ********** Tel number: ********** (option one)