GS
Garth S

1 reviews | Active since Jun 2015

22 Sept 2016, 09:59

*********** Consultants

<p>Few months ago there was a suspicious activities on my cheque account. I was forced to change my cheque account number. I go to the branch to do this debit order switch.<br />This lovely lady helped me and assured me its easy. She then print out a bank statement and highlighted all the debit orders. She then list all the fnb orders that she going to switch and all my orders that i needed to switch. She also said i must leave some money in my account because the debits take about 6/8 weeks before it gets switch.<br />I immediately go back to my HR and give him my new bank details. After that i send all the relevant parties my new bank details.<br />The first two month past and all my orders was up to date with my new details. But after my third month i still had to put extra money in<br />The old account. Then i had to go back to the branch to fix this. When i got there the debits were never switched. <br />I then ask to see her she was out all two times i was there. I then spoke to some teamleader and she said she going to she what she can do. Then the teamleader and the consultant came to the conclusion that i wanted only my credit card switch and that i needed two cheque accounts. Then i go back to the branch again trying to make sense of all this nonsense. Got there and this consultant did not even want to speak to me.. Now i have to pay extra service fees plus an account thats in arrears </p>

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Replies (1)
GS
Garth S's update12 Dec 2016, 15:26
Reviewer Update

Hi Daffnie

its been almost 3months and i still in this messed up situation

and to add to this i am now classified as a slow payer thanks to FNB

can u please assist to fix this mess

i just want things back as they were before