*********** CONSULTANT AND DISGUSTING SERVICE FROM CALL CENTRE SALES

I am disgusted with the service I got from a consultant Lebogang Nhlapho . I opened 3 accounts online, spoke to her on the phone "assisting " me to open these accounts.

I was so clear over the phone we spoke for almost an hour because I was opening for myself and my 2 sons. Only to find out she did not open an account for my older son. She is disgustingly *********** to work for that company. I have dealt with FNB for years in the past and own a platinum cheque and saving. I stopped using those card due to losing my job. Just when I thought let me come back with my family I experience such a painful lack of customer service experience. Sies . 1. She opened 2 accounts and not 3 2. With the 2 that she opened , she printed my son's name wrong . Now , the problem with this is that.

1. I stay deep in the rural areas now with my house being rented out in the t/ship so I need to drive long distances to go the branch in town. Hense I opted for courier services for my card to be delivered at my home. 2. The card she didn't apply for was supposed to have recieved funds from an Insurance claim on the 17 September. But by the time the company sent the money , there was no card. Thanks to our FNB CUSTOMER service champ Ms Nhlapho. 3. When I finaly go to the branch in Butterworth which also get very full with long queues and after stand in line for a good 2 hours , and was helped by a Nozuko who only then she cannot assist me with my certified id copy and original passport. I have to go apply for an Id since I had lost it. Now , on top of everything I have to go to home affairs and police station to get these things. Now these are the things I specifically asked Lebo about and she said it is no problem I will need to give the courier guy the documents I had.

Only yesterday I got some kind of help from a very patient consultant by the name of MJ Jebese (thank you for his patience and great service) even tgen all these card had locked on them even the wrong ones I had he could not assist me because by the time we called the call centre for the 3rd time is was closed. Mind you I got at the Butterworth branch exactly at 3h30 and left at 17h30 unassisted. I had left my children at home since morning only to come back empty handed again. Now I have to visit the branch again today just so they can call the call centre.

Consultants like Lebogang Nhlapho will sure make you lose business. I am very close to just going to standard bank , instead of saving money through this bank I have lost so much yet I dont even have account there. Arg!