1 reviews | Active since Feb 2018
*********** call centre agents
My experience over time has been nothing but **********. Every time I contact the call centre I find agents who are not informed and who pass me on to divisions that are unable to assist me.
It's a re-occuring situation and very frustrating as it takes up so much of my time and depletes exorbitant amounts of my airtime everytime I make a call.
If it isn't the premier credit card division then it's premier lounge division agents who are clueless about what benefits the lounge usage entails and details surrounding that in general.
I hope this gets ironed out as soon as possible, because call centres should be as helpful as possible!
It's frustrating to the point that I am considering changing banks.
Good day nompelomagwaca,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
Your complaint has been referred to the relevant department for investigation and resolution. I have requested that they provide feedback.
Complaint reference number ***NF was issued for your complaint.
Regards,
Hello Peter Complaints Team
*** (option one)
Good day nompelomagwaca,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
Your complaint has been referred to the relevant department for investigation and resolution. I have requested that they provide feedback.
Complaint reference number ***NF was issued for your complaint.
Regards,
Hello Peter Complaints Team
*** (option one)