JS
Justin S
1 reviews | Active since Aug 2012
17 Nov 2018, 06:46
*********** call centre
Shocking service from FNB! I called their Customer Care yesterday to get assistance on how to update an email address on inContact and after 46 minutes and 5 different people not knowing how to assist, I was cut off! So please be aware, FNB'S CALL CENTRE DO NOT KNOW HOW TO UPDATE AN INCONTACT ADDRESS!!! Try me FNB - you claim your calls are recorded - find my conversation and prove me wrong!! Or fix the situation!
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Replies (1)
FNB (First National Bank)'s replyOfficial
17 Nov 2018, 09:23Good Day Justin
Thank you for bringing this to our attention.
We acknowledge your complaint.
It has been routed to the relevant department and feedback will be provided shortly.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***
Thank you for bringing this to our attention.
We acknowledge your complaint.
It has been routed to the relevant department and feedback will be provided shortly.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***
FNB (First National Bank)'s reply17 Nov 2018, 09:23
Official
Good Day Justin
Thank you for bringing this to our attention.
We acknowledge your complaint.
It has been routed to the relevant department and feedback will be provided shortly.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***
Thank you for bringing this to our attention.
We acknowledge your complaint.
It has been routed to the relevant department and feedback will be provided shortly.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***