*********** Call center passing the buck every time

it seems impossible to obtain paid up letters for 2 of my accounts. i have spoken to more than 10 different people within FNB and every time i would get transferred (to the same Department). i was put on hold for almost 2 hrs and then call dropped.

every single time i get told they can not help me and they will transfer me. this after i was given the direct Tel number to the "correct department" and still no one can resolve my issue.

i have loaded 2 complaints on the FNB website and a 3rd today, and still no feedback.

i really wonder if FNB will respond to this review.

Pieter