*********** call center agents

I called FNB business call center requesting them to link a beneficiary for me , it emerged that it’s a public beneficiary, I was kept holding for 1 hour 10 minutes for their call center agent to tell me she can’t assist, transfer me to the other *********** one who made me hold for the other 40 minutes, the call center is full of unprofessional agents ***********. I just was to swap banks , FNB client services sucks . I requested to speak to the supervisor only to be told they are working remotely . I want you to listen to the calls you will agree with me that your stuff is ***********