LM
Lebo M

1 reviews | Active since May 2017

22 May 2017, 15:50

*********** call center agent

<p>Been struggling to get hold of someone that can help with my query. today i literally spend 2 hours on the phone with no luck.</p> <p>What is the point of making arrangements for loans in arrears? My account has been debited twice plus the arragement. Their phone is just ringing. I have spend around R200 airtime with no luck</p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply23 May 2017, 08:52
Official

Good Day

I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***

Kind regards

Complaints Resolution

Daffnie Govender

Tel number: *** (option 1)