1 reviews | Active since Feb 2020
*********** Business Account Support from FNB
When I opened my business bank account I was told that FNB had the best service, but it's actually been the opposite of that. Since the get go I had to beg to get info from them.
This week I phoned FNB's Business desk to downgrade my account to the new sole prop account they have (I am registered as a sole prop). But I was on the phone for 20 minutes, I spoke to 5 or 6 people and I was sent from pillar to post, no one having a clue what is going on where the task seems so simple? After the first guy seemed uninterested to assist me as well, and only 1 out of everyone I spoke to sounded like they wanted to help.
So I contacted the FNB team on Facebook, I was promised that someone would contact me urgently, and as murphy would have it I was on another call when they phoned me the one time at 12:28 18 Feb. But nobody has tried to contact me since and the FNB team promised me on Facebook that they are following up, they are going to let me know etc. Nothing has happened.
So if you want to struggle with your business accounts, do sign up for FNB for the most *********** service you will ever receive.
After my blood boiling already from an altercation with FNB this week, a new issue popped up this morning and I am ready to move all services away from FNB because the service is just non-existent.
15 Minutes ago I bought electricity through my FNB app and when I wanted to key in the token, and I kept getting an error. I tried 5 times now and YES it is the correct meter number. I tried chatting to the Secure online chat on the app, *********** responses, he can't help me. I phone the help number, the second person I spoke to said he was going to submit it somewhere so FNB will apparently sort it out for me. Which left me with 2 units on me meter until they figure it out - and given my recent customer support experience, my expectations aren't high.
I've never had issues with FNB in years but in one week they have managed to lose all of my trust. You should be ashamed of yourselves for treating your clients like this when we are the ones keeping your doors open.
After my blood boiling already from an altercation with FNB this week, a new issue popped up this morning and I am ready to move all services away from FNB because the service is just non-existent.
15 Minutes ago I bought electricity through my FNB app and when I wanted to key in the token, and I kept getting an error. I tried 5 times now and YES it is the correct meter number. I tried chatting to the Secure online chat on the app, *********** responses, he can't help me. I phone the help number, the second person I spoke to said he was going to submit it somewhere so FNB will apparently sort it out for me. Which left me with 2 units on me meter until they figure it out - and given my recent customer support experience, my expectations aren't high.
I've never had issues with FNB in years but in one week they have managed to lose all of my trust. You should be ashamed of yourselves for treating your clients like this when we are the ones keeping your doors open.