*********** bank and no consideration for clients -FNB

A week after moving abroad, I noticed that FNB has blocked my card due to reaching a supposed international withdrawal limit. I immediately contacted them to inquire on this urgent matter and I was referred to the FNB card limits department. After a number of back and forth emails, this department told me that they could not further assist me as this was a Non resident account department’s matter. It’s been a week now, and the so called Non resident department has not even responded to this matter. A couple of issues here: 1. Prior to my departure from South Africa, when I contacted Fnb to notify them that I would be moving abroad, why didn’t the consultants inform me that I needed to change my account to a Non resident one. 2. Now, why do I have to suffer the consequences of FNB’s incompetence and poor communication s****s? Very pathetic service and I want my money that you’re ********ly withholding from me! Definitely canceling my account once you give me back my money!