*********** bank

I opened a bank your change account online and transfered my saving into this account. I tried transferring the money from this accouny back into my transact acvount but it keeps on failing. I have sent fnb 2 emails in the last 2 weeks and received refrence numbers to have this resolved but no one has contacted me!!! I phoned the online banking number to havr this resolved but was told i need to make use of the online chat in the app but still the problem persists. I need to use my savings money for unforseen expenses. Do not use fnb!!! Think i want to change bank to find a bank who is comitted to helping their customers.