*********** bank

I called homeloan department on Monday to switch the debit order to a different account . I spoke to a very friendly lady by the name of Mosebo Kelefiloe .who delt with my request promptly and even advised I have a credit balance . I did not ask of the amount . I then called again Wednesday. And I spoke to Mbonani Mersha just to enquire about the amount that I can get back as I was advised I have paid more on my account . She confirmed an amount of R7900. And I asked for the process to follow to get the funds back . She emailed a form which I completed and emailed it back to her Thursday morning . And she confirmed that she received the documents. To my suprise today I received an email from fnb finance advising of the funds not available whilst two consultants confirmed the funds being available for me . I called again today and spoke to another lady which I did not get her name but it starts with an M . I was enquiring about the email I received today . She told me that I did not have funds available for refund as I was asking her questions she confirmed twice that I have a credit balance but when I asked her how come I can not get my funds back she dropped the call on me . I am sure fnb can be able to pull up a record of the last person who accessed my profile .and I want this issue to be taken serious .how can a consultant drop a call on me whilst I waited for more than 10 minutes for someone to answer . This is not acceptable