ML
Madeleen L

1 reviews | Active since Sept 2015

17 Sept 2015, 13:13

*********** bank

Hi my name is Madeleen Labuschagne. AND I AM SICK and tired getting phone calls from First National Bank. Obviously they have the wrong person's telephone number (that specific person is owing them money). I dont even have an account with the bank. I have tried talking nice, I have yelled. I even phoned their *********** attorneys (and the switch board lady assured me that she will take off my number Brooks & Luyt, which obviously she is not capable in doing). I think I am going to get legal advice regarding harassment!!!!! I was on holiday last week, and when I pick up my phone, it is them.... As said, everytime they phone, I ask the specific useless person (everytime somebody else), cant they hear that I am not even remotely resembling the person (according to the name and surname)..... What must I do?

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply17 Sept 2015, 13:51
Official
Hello Penny24245,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to FNB Legal who will provide you with feedback.

The reference number is 804300NF.

Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)