JN
Justin N

1 reviews | Active since Oct 2019

12 Feb 2020, 08:39

*********** BANK

hi guys , to all who want to cancel a fnb gold credit card beware ,i cancelled my gold credit card in branch roughly 2 weeks ago and was told it would take 48hours to be cancelled and closed , 2 weeks later i have called fnb 3 times the last time being this morning and been on the phone for 16min and no one can tell me why its not cancelled etc only to get a statement last week saying i owe R51 rand on my account whereas my account was squared when i app**** to close it and it still shows active on my fnb app and online banking , this shows HOW *********** FNB IS AND WHAT THEY SAY IS B..SH.. ,so now i leave tomorrow for Ireland with a active credit account that shouldnt be open and owe money on it.

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply12 Feb 2020, 11:39
Official
Good Day 

 
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused. 

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback. 

The reference number is ***NF

Regards 

Hello Peter Complaints Team 

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