PP
Palesa P

1 reviews | Active since Jul 2016

06 Jul 2016, 14:51

*********** AND UNSATISFYING CUSTOMER SERVICES

<p>I AM REALLY DISAPPOINTED IN MY BANK, I HAD MONEY DEPOSITED INTO MY ACCOUNT ON THE 21 JUNE 2016 FROM AN ACCOUNT UNDER INVESTIGATION AND THE BANK FROZE MY ACCOUNT.</p> <p>I WAS TOLD TO DO A POLICE REPORT OF WHICH I DID AND THE PERSON THAT DEPOSITED MONEY INTO MY ACCOUNT DID ONE ASWELL BUT NOTHING HAS BEEN DONE TILL THIS MOMENT.</p> <p>THEY HAVE BEEN GIVING ME THE RUN AROUND TILL TODAY!!!! ALL MY DEBIT ORDERS HAVE BOUNCED AND I HAVE A BAD CREDIT RECORD BECAUSE OF THEM. I HAVE BEEN BORROWING MONEY FROM FRIENDS AND COLLEAGUES JUST TO SURVIVE AND TO GET MY BABY THE ESSENTIALS SHE NEEDS ON A DAILY BASIS.</p> <p> </p> <p>I SWITCHED TO THIS BANK BECAUSE I HAD FAITH THAT THEY WILL PROVIDE ME WITH EXCELLENT CUSTOMER SERVICE BUT I FOOLED MYSELF AND ALL THOSE I HAVE RECRUITED TO JOIN THEM.</p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply07 Jul 2016, 08:43
Official

Good day Pale-Papi,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is 957925.

Regards
Complaints Resolution
Melinda Duvenhage
Email address: ********** /> Tel number: ********** (option one)