*********** and unprofessional behaviour!!

I have been struggling back and forth with FNB Life for the past few months now regarding the debt protection fee being charged on my cheque account even though my claim for retrenchment has been approved and currently being paid. What's even more irritating is that when i call every person i speak to has a different explanation that makes no sense. I even went to the Northgate mall branch but that was also a waste of time. After countless phone calls and emails, I finally spoke to "Attylia" almost 3weeks ago and she explained that the person who processed my claim never put a waiver on my account hence the continued monthly debits. She promised to escalate the matter but to date no one has called or even emailed me with feedback. Sending an email is also just a waste of time because all i ever get is an automated response with a promise to respond within 48hrs which won't happen. FNB has proven yet again that it is all about making profit at the expense of clients, as if being retrenched is not stressful enough for me. The private banker was also useless and I've since downgraded my account. I don't even know why it still bank with FNB and have to put up with such unprofessionalism and incompetency.