1 reviews | Active since Nov 2017
*********** and uninformed call center staff
I've been sent from pillar to post by the fnb call center agents just to inquire about an early statement from my fnb credit card. Every single agent seemed to struggle to assist me and I would then get sent to tyr next person who would turn out to be equally as perplexed. As a new fnb credit card client I'm so dismayed by the service I've received and regret taking it.
Hello ***,
We truly regret taking note of your experience and the frustration this has caused thank you for bringing this to our attention.
A complaint has been routed to the relevant department and I have requested that they provide feedback.
Ref Number: ***NF
I do apologise for any inconvenience caused.
Regards,
Hello Peter Complaints
Daffnie Govender
*** (option one)
Hello ***,
We truly regret taking note of your experience and the frustration this has caused thank you for bringing this to our attention.
A complaint has been routed to the relevant department and I have requested that they provide feedback.
Ref Number: ***NF
I do apologise for any inconvenience caused.
Regards,
Hello Peter Complaints
Daffnie Govender
*** (option one)