*********** and misleading

Last week Wednesday I spoke to Nomonde Mtsi and requested that my credit card account be closed. She asked to stay on the line while she logs a request, assured me that this has been done and that after 48hrs I will get confirmation of the closure. Then in Friday I get an email from wealth card that only shows an email from Nomonde, nothing more. I expected this process to be completed by Friday but to date my credit card is still active and there's no communication from FNB. Today I proceeded to send an email requesting once more that the account be closed but as usual, all I get is an automated response that someone will call (not holding my breath). So I called only to be told that closing the account will actually take 7days and that the actual process was only initiated on Friday and not in Wednesday when I put in the request. I am extremely irate, FNB has once again proven to be inconsistent and inconsiderate. Every time you call, each person on the other side of the call has their own processes, usually contradictory to the other. Being charged exhorbitant bank charges and service fees for ****py service!!!