*********** and ******** service

I have been struggling for almost 2 months to get my daughters student loan account debit order sorted. This student loan was supposed to be a top up on my current student load - FNB added an additional personal loan which is not what I app**** for. For 2 months I have phoned FNB numerous times to get this corrected, needless to say ... you are only being transferred from one *********** staff member to another....NO SERVICE! Today - 25/2/2022, I have been on the phone for 79min, different Departments, different phone numbers, yet the problem remains unsolved!!!!!