*********** and Dishonest

<p>We unfortunately have a building loan with FNB. After submitting all required documentation for a progress payment and receiving no feedback, we queried it 2 weeks later to be told that it has been processed, an evaluator has been there and they will contact us with payment info. An additional week later we received an email stating that our signatures on the latest paperwork don't match up (unchanged digital signatures which have been used on previous progress draws submitted and approved thus far) and an evaluation hasn't even been requested. This has been the latest incident in a constant battle of receiving feedback and dealing with incorrect information spanning now almost 6 months. This uselessness and dishonesty has now delayed our building process by yet another month. FNB should not have an automated response stating that they will get back to you in 3-4 days if they aren't capable of doing so. Additionally, if your staff aren't properly trained to address queries they should not blatantly just make things up. I will never take out another loan with FNB, our phone bill has more than negated the savings due to a good interest rate. </p>