*********** and disappointing bank.

I very angry and disappointed in the way FNB handle my Late estate husband's issue, but its not FNB as a whole its phone connection department, this is my husband phone I have been using as was not owing only using their sim card which I requested them to take back their sim card so I can use any net since we were not owing them it was paid up long time. I came across somebody y the name of Lime who asked to send documents and I did send the very same I send on thee other side of FNB to my suprise I asked to certify green ID book on both side which I have never seen such everything I forwarded is certified. This has been going on for almost two months emails going up and dawn for just unlocking and removing their sim card. My husband died in November 2021 and I have been loading airtime and using it why was this not blocked immediately when death certificate was issued if things were done efficiently. I have been with FNB for more than 30years I am very disappointed.