*********** and clueless staff

I am so disappointed in the lack of knowledge displayed by your staff. 3 of your employees who I spoke to sent me from pillar to post regarding my atm dispute. I was told to reply to an unattended mailbox by the first call centre agent, then told to go to the branch by the second call centre agent. I wasted petrol driving to the branch, informed the service host of my reason for being there and was directed to the couches where I spent an hour waiting, only to be advised by the fourth person, a branch consultant, that a dispute can be logged at an atm. The incompetence and dismal knowledge of your call centre and branch staff is appalling for a bank that claims to be innovative. Train your staff members on your services and processes.