Hellopeter
Share Your Experience

1 reviews | Active since Apr 2017

06 Jul 2018, 15:07

*********** and clueless!!!

Here we go again. Another day spent being transfered from one department to the next verifying my self over and over and over and over!!

All i want to do is simply upgrade my account to the fusion account but this seems to tough a task and the responsibility is constantly passed to someone else. I simply tired of FNB's incompetence!!!

0
Replies (2)
FNB (First National Bank)
FNB (First National Bank)'s reply06 Jul 2018, 15:35
Official

Good day Chris Ferreira,

I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.

A formal complaint has been logged on your behalf and has been routed to FNB Premier Resolution Centre for investigation and resolution. I have requested that feedback be provided.

Your complaint reference number is ***NF.

Again I apologise for the inconvenience and frustration caused.

Regards,

Hello Peter Complaints Team

*** (option one)

's update13 Jul 2018, 08:10
Reviewer Update
And still i wait!! All i got was a call from a guy who told me to go into a branch and speak to them. Something i have done 3 times already!!!!!!! NOBODY, willing to take responsibility!! Ive had enough. Closing my accounts, moving my bond, cancelling my Connect contract and moving on to a bank that will at least TRY and help me. Take note FNB. Rather take care of the customers you have than try and sign up new ones when u cant even take care of your current ones. Goodbye.