*********** agents.....proper training needed before dealing with clients!

I am not a happy client currently, I have been with FNB for years and decline any bank offer from other banks to join them but should anyone approach me today I would not think twice. I contacted my team of bankers via my FNB app chat and WOW I am still shocked. Waaarreee baaaad service agents dont know how to resolve queries and as for Mahlodi in the card division she needs proper training, the girl is clueless when it comes to customer service. Being transfered from pillar to post just for an enquiry and advise is worst than ever.....I am sooo disappointed that much I can say!