*********** agents

I contacted The FNB call centre to find out what is going on with my cheque account, I spoke to Xolani who seemed to be helpful in the beginning, all I wanted to find out is when my funds will be released as they said there is outstanding authorization, xolani advised that he will have the resolved after having put me on hold..he then came back to me and said he will contact someone to assist me with auth he will put me on hold..instead of doing so he released the line.I called again and spoke to ma other consultant who advised that a form is required to be completed..I waited for the form to be sent and nothing came through.seriously? What kind of people is FNB hiring ? I'm utterly disappointed as I have just switched to FNB.