BW
Bradley W

1 reviews | Active since Jan 2013

01 Mar 2019, 14:43

*********** Advisers and trash call centers

FNB call centers are trash and absolutely no service from them, one has to keep lodging complaints to be called back and still no appropriate service. I have been trying to resolve monthly payment plans for a student loan and to date nothing could be sorted out and their attorneys withdrew from the record. so i cant pay them and they do want their money. The do not want to hand over the file to lawyers who are competent to handle the matter and finalize same. We offer numerous settlements plans and payment plans which are all rejected. We Bona fide trying to settle the matter and just nothing gets done.

I beg FNB please hand over the file to Attorneys or accept the lump sum payment with negotiated reasonable monthly fees.

FNB also debits accounts with no authority.

It is easy to hide behind a phone and email and blatantly ignore people which the BIG BAD BANK acquires interests on top of interest to fill their pockets with fictitious money that does not belong to them.

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply01 Mar 2019, 15:55
Official
Good Day, 

Thank you for taking the time to bring this to our attention. We would like to sincerely apologize for all the inconvenience caused. 

A follow up complaint has been re logged on your behalf and referred to the relevant department with *** who will investigate and provide you with feedback. 

Kind Regards, 
Hello Peter Complaints Team 
*** (option one)