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FNB Credit card division and retentions, now there's a bunch of idiots manning the phones there! 31st August I call for settlement amount and request credit card to be cancelled once paid. 31st August, I pay settlement amount. 2 September, credit card account fee, facility fee and interest on the account are charged. Since 1 September to 18 September I have been calling to get this issue sorted out whereby I advise that the account was settled yet these fees and charges have gone through and the account is not closed. I am told by every ***** I speak to that it will get taken care of, someone will phone me. Nobody has phoned me and I call again on 18 September to find out why this has not been taken care of and I get told that this matter will be escalated. One would think that the escalation will take place on day 1 of this FNB epic blunder. I say here and now, FNB credit card, you will never get those fees and charges paid. As you debit my cheque account to pay these fees, I will take it straight back and this can go on until you idiots wake up!