1 reviews | Active since May 2017

09 Jun 2017, 12:03

***********!

<p>Yet again I am forced to contact FNB with regards to cards not available and numbers I did not add to my profile. I so sick and tired of this incompetence. I ordered my Cheque card on 31 May 2017 in Somerset West, I was told I the only branch available for collection is Cape Gate as they could not pick up a more convenient Willowbridge and Tygervalley branch on their system, received an SMS that my card is ready for collection on Monday, 5 June 2017. Went through to Cape Gate. FNB Cape Gate was offline at the time. I asked one of the ladies there if it is not possible to plesae send my card to willowbridge as Cape Gate is a 35min drive from my work to Cape gate that I do not want to do again, so I happily signed a form, gave them a copy of my ID and went my merry way. So this morning I contact FNB, where is my card, where I am told "IT IS STILL AT CAPE GATE!!!!!!!!" Can I please get propper service from FNB, I'm beyond angry at this stage and sick and tired of having to call your guys to fix your errors, first my Credit card problems, then my bosses breach of privicy where in some weird way his number was added as my work number which I did not authorise and now this. Thank you FNB for diligently taking my money every month and not giving me good service!</p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply09 Jun 2017, 12:45
Official

Good Day,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and the reference number is ***.

Regards

Complaints Resolution

Naomi Petersen

*** (option one)