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<p>I was given an ARN Number to track funds between the recipient (myself) and the provider but no one at FNB knows what it is. I don't work at a bank and I know what it is. Yesterday I was on call for an hour and half being transferred to several departments, about 8 of them, and no one knows what it is or can even help me. I went to a local branch, the manager is on holiday and the person put in place for him/her had no cooking clue about operations. </p>
Good Day
I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and the unnecessary concern caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done.
Your reference number is ***
Kind regards
Complaints Resolution
Daffnie Govender
Email address: ***
Tel number: *** (option one)
Good Day
I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and the unnecessary concern caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done.
Your reference number is ***
Kind regards
Complaints Resolution
Daffnie Govender
Email address: ***
Tel number: *** (option one)