1 reviews | Active since Aug 2011
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<p>You know I used to be a huge fan of FNB only saying good things. But sometimes things just get too much of a headache, frustration and waste of my time.<br /><br />I referred friends to FNB, with them ending up complaining and I really thought maybe I just had better patience.<br /><br />After upgrading to PC from Premier, the service for me just went down the drain. The Credit card for some reason has not been delivered for over a month now. A week ago I raised this with FNB who then escalated to the couriers CCD. Except they noted the WRONG CARD after I specifically told them which one including the numbers. Now I still don't have the card and going on leave.</p> <p> </p> <p>So because I am going on leave, I asked that they update the address with the courier, considering it hasn't been delivered anyways, and I won't be at my work address. Only to get excuses I must phone their front desk. So WHAT IS THE POINT OF BEING A PRIVATE CLIENTS customer!</p> <p> </p> <p>Pathetic incompetant service.</p>
I did receive a phonecall on this, at least there will be a review. Thank you for that.
I want to add some more information as to what triggered me to get even further frustated.
Having waited so long for the card, the old one was now eventually removed from my account, and this caused bank fees for "#WEIER VAN MAGTIGING" against my account. I don't see why I should be punished for something that is outside of my control.
Now another thing, I moved over to a new cellphone, not knowing I need to verify the device via online banking, but previous agents didn't tell me about this, only the latest agent I dealt with, Serish Govender.
Unfortunately she couldn't process the reversal for me, so now I have to fill in forms. The amount of hoops one have to jump through to get silly issues like this sorted out I don't understand.
I did receive a phonecall on this, at least there will be a review. Thank you for that.
I want to add some more information as to what triggered me to get even further frustated.
Having waited so long for the card, the old one was now eventually removed from my account, and this caused bank fees for "#WEIER VAN MAGTIGING" against my account. I don't see why I should be punished for something that is outside of my control.
Now another thing, I moved over to a new cellphone, not knowing I need to verify the device via online banking, but previous agents didn't tell me about this, only the latest agent I dealt with, Serish Govender.
Unfortunately she couldn't process the reversal for me, so now I have to fill in forms. The amount of hoops one have to jump through to get silly issues like this sorted out I don't understand.
Good day Mr. Tinuva
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and the reference number is ***.
We assure you that this matter will receive the due attention it deserves and you will receive feedback in 24 to 48 working hours.
Thanks Regards
Rahim Salamaan
FNB Hello Peter Complaints Resolution
(W): ***
E-mail: ***
Good day Mr. Tinuva
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and the reference number is ***.
We assure you that this matter will receive the due attention it deserves and you will receive feedback in 24 to 48 working hours.
Thanks Regards
Rahim Salamaan
FNB Hello Peter Complaints Resolution
(W): ***
E-mail: ***