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Leon R
1 reviews | Active since Mar 2019
05 Mar 2019, 09:51
***********
I took out a personal loan through the app on the 27th. They keep telling me they need my statements yet I have sent them 7 - 8 times already. I even went into a branch where we emailed them. I have received no feedback and no funds. This is really rediculous and I am highly disappointed at the service I've been receiving from FNB.
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Replies (4)LR
Leon R's updateReviewer Update
05 Mar 2019, 10:38Let me mention as well; they don't even have a toll free number. So you need to waste all your airtime on them. And once you actually get somewhere your airtime runs out. And they don't even have the respect for their clients to phone them back.
LR
Leon R's update05 Mar 2019, 10:38
Reviewer Update
Let me mention as well; they don't even have a toll free number. So you need to waste all your airtime on them. And once you actually get somewhere your airtime runs out. And they don't even have the respect for their clients to phone them back.
LR
Leon R's updateReviewer Update
05 Mar 2019, 10:39Let me mention as well; they don't even have a toll free number. So you need to waste all your airtime on them. And once you actually get somewhere your airtime runs out. And they don't even have the respect for their clients to phone them back.
LR
Leon R's update05 Mar 2019, 10:39
Reviewer Update
Let me mention as well; they don't even have a toll free number. So you need to waste all your airtime on them. And once you actually get somewhere your airtime runs out. And they don't even have the respect for their clients to phone them back.
FNB (First National Bank)'s replyOfficial
05 Mar 2019, 11:21Good Day,
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number *** was issued.
I have referred the matter to the relevant department who will provide feedback.
Once again, I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number *** was issued.
I have referred the matter to the relevant department who will provide feedback.
Once again, I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
FNB (First National Bank)'s reply05 Mar 2019, 11:21
Official
Good Day,
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number *** was issued.
I have referred the matter to the relevant department who will provide feedback.
Once again, I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number *** was issued.
I have referred the matter to the relevant department who will provide feedback.
Once again, I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
LR
Leon R's updateReviewer Update
05 Mar 2019, 13:51Earlier I received a call where they said that they FINALLY located my documents..
However now I received an SMS AGAIN asking for the same documents where I just emailed them AGAIN!!!!!
This is really getting rediculous
LR
Leon R's update05 Mar 2019, 13:51
Reviewer Update
Earlier I received a call where they said that they FINALLY located my documents..
However now I received an SMS AGAIN asking for the same documents where I just emailed them AGAIN!!!!!
This is really getting rediculous