1 reviews | Active since Feb 2014
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My cheque account which had a negative balance was paid off in full, and the proof of payment was sent immediately, I had also immediately sent through a letter requesting that the account be closed, I have received an email stating that they are working on it. My letter and proof of payment were sent through on the 09/10/2018, it is now the 25/10/2018, This is totally unacceptable, FNB are now charging interest on my cheque account.
Good Day Shantal
Thank you for bringing this to our attention.
We acknowledge your complaint.
It has been routed to the relevant department to investigate and provide resolution.
Feedback will be provided shortly.
I do apologise for any inconvenience caused.
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Regards,
Client Experience Team
Email address: ***
Tel number: ***
Good Day Shantal
Thank you for bringing this to our attention.
We acknowledge your complaint.
It has been routed to the relevant department to investigate and provide resolution.
Feedback will be provided shortly.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***