1 reviews | Active since May 2015
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<p>been waiting for business account feedback .the account was opened telephonically en we were never contacted after submitting all documents ,then we went to the branch to activate the account but we were told that delay was due to the prof of residence which was not submitted .</p> <p> </p> <p>all documentation was resubmitted and we were told that someone will call to reactivate the account .</p> <p> </p> <p>its been over seven days and no one has called .</p> <p>Can someone call us regarding the status of the account .</p> <p> </p>
Good day Polokwane01.
We apologise for the frustrating experience you've had and we'd appreciate the opportunity to turn this around with you. We've instructed our Business banking complaints team to liaise with the relevant departments to get some insight into the matter and how best to resolve this as quickly as possible.
They'll be in touch with you to assist as soon as they've received the necessary feedback
The reference for your complaint is ***
Kind regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
Good day Polokwane01.
We apologise for the frustrating experience you've had and we'd appreciate the opportunity to turn this around with you. We've instructed our Business banking complaints team to liaise with the relevant departments to get some insight into the matter and how best to resolve this as quickly as possible.
They'll be in touch with you to assist as soon as they've received the necessary feedback
The reference for your complaint is ***
Kind regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)