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Recently I've settled my loan with FNB and also over paid. I went into the branch to deal with the settlement, and when I over paid I was advised to call the contact centre and request a refund. I did that and they advised me to wait for 48 hours in order for the payment to reflect. I did that and called back where I was prompt to an recording to leave my details for a refund, did that was advised that I'll get a call back in 72 hours. Waited a more then a week for a call and decided to email them on the personalloan email. They emailed me back acknowledging my request and advised a call back with regarding my request in 48 hours. Yet, I still didn't receive a call back, but was charged with interest after my loan is settled, recheck the loan account balance the other amount was withdraw from the loan account stating DR Adjust. I was really patient about this, but now Fnb is pushing it.

I really don't have the time to be calling you guys for my money, if we owned you, you would of probably have lawyers letters by now.

Please I need assistance asap!