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I called FNB twice and while being asked security questions, they cut my call. I then spoke to a consultant named Jeremiah who asked me security questions which I have correctly answered, thereafter tells me that he is unable to assist me because I spoke to consultants before him and someone who is my 'fiancé' was also answering security questions on my behalf in the background, so I need to go to the branch.

I then asked to speak to a supervisor and was put on hold for 15minutes. I spoke to Hason, who was also unable to assist me. I asked to speak to someone higher then him and he put me through to his colleague instead and advised the same thing.

FNB was suppose to be convenient, however every time I called Telephone Banking I ALWAYS had problems!!!!

I am done with Telephone Banking!!!!!!!