***********

I have had the most frustrating experience switching my account to FNB.<br> <br> After a month and a half of trying to activate my account, to which I have been given the bank cards, registered for online banking, made a deposit and successfully switched my debit orders to, the account still remains inactive.<br> <br> Calling queries resulted in conversations with two people - one indicating that the documents were there the block just had to be removed and the other indicating that I need to submit the FICA documents again to remove the block. <br> I cannot understand that the branch would give me the bank cards to a new account without accepting the FICA documents whilst at the branch, when I was sent away on previous occasions because these documents where incorrect without the cards.<br> <br> The fact that my debit orders have been switched to an inactive account has put me in a predicament should this issue not be sorted by the allocated time which will result in cost penalties to me (new FNB client).<br> <br> I have been given the impression that FNB is ready to sign up new clients quickly and efficiently but the service thereafter has been nothing shorty of frustrating.