1 reviews | Active since Feb 2016
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o I decide to buy a vehicle from a client today. He's asking an amount of R150 000.00 so I use my FNB account as they offer me the option to pay and clear immediately. I move forward and make the payment at 14h50. Immediately because I'm doing pay and clear I go back into my account to see whether the payment has gone of.... NOPE, THE MONEY IS STILL THERE. I the proceed to call FNB who informs me that the payment takes about an hour to clear. At 16h30 I call FNB again to advise them that neither myself or the seller have received any notification that the payment has gone through. They tell me that there was a glitch in the system and that they would send an email to the clearance department (f EUR/^%CK knows why as it is my monies and I did the transaction. At 17h30 I call them again only to be informed that the transaction on their side says failed.... why I ask and I get told OOPS.. IT'S A TECHNICAL ****CH. So we do the transaction again with the Assistant online with me helping. One hour later I ge told that a missed call on my cell phone was that of the clearance department wanting to confirm with me whether it's me wanting to do the transaction. One missed call. Not even a s
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 872221.
Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 872221.
Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)
